Cancellation and Refund Policy

Registration Fees

Cancellations received in writing to the APDEC Conference Organisers on or before SATURDAY JUNE 14th, 2019 will accordingly, receive a refund less an administration fee of $25. Verbal changes or cancellation cannot be accepted.

The refund will be returned via the same payment method as the original receipt of funds.

No refund will be made after Friday June 28th, 2019 however an alternative delegate name may be provided in writing and the booking and funds will be allocated accordingly.


For accommodation cancellation policies, please understand that APDEC are required to confirm final numbers and are committed to full payment regardless of any changes you may wish to make and you will accordingly forfeit a refund after June 15th,2019.

Any amendments to your original conference/accommodation/meal package bookings must be forwarded via email to the APDEC Conference Organisers before this date. Verbal changes or cancellations cannot be accepted nor will the conference venue, Namaroo accept any changes direct.


Participants are strongly advised to secure appropriate travel and health insurance. Delegate registration fees do not provide any such insurance coverage APDEC & respective Conference Organisers accepting no responsibility for any loss in this regard.


By registering, participants acknowledge and consent that their attendance at the APDEC SYDNEY Conference 2019, may result in their image or voice being recorded via video, photograph or by any other means (“recorded” by an officer or official of the APDEC 2019 Conference organising team) and that this may be distributed, published or used for ANY future APDEC marketing and communications materials (including but not limited to advertising and promotions, internet marketing, film production and any other appropriate audio visual medium) at the discretion of the APDEC SYDNEY Conference Organisers. If you do not wish to be photographed or recorded, you are required to formally advise the APDEC Organising Committee in advance by email.

Refunds and Cancellations – Non-emergency

If you cannot attend the Conference, you may transfer your registration to another attendee, request a refund, or leave the fee paid with APDEC as payment towards taking place within 13 months following the originally booked event.

However, requests to leave fees to apply to a future conference must be received no less than 30 days prior to the conference opening date.

There will be no penalty for cancellations received on or before the date 30 days prior to the first day of an annual conference. The full amount paid minus a $25 processing fee will be refunded.

A cancellation fee of 50% of registration costs will be applied for cancellations received between 45 to 30 days before the annual conference.

No refund will be issued for cancellations received less than 30 days before the first day of the annual conference, unless in accordance with the Emergency Policy below. Transfers can only be made if requested by a deadline of 7 days prior to the conference.

All cancellations, requests for transfer or requests to apply payment to future conferences must be sent in writing via e-mail or regular mail to APDEC. Telephone requests will not be honored. Please email cancellations, if possible, and expect confirmation within 72 hours.

APDEC is not responsible for problems beyond our control such as weather conditions, venue conditions, prepaid parking, prepaid tours, etc. No refunds will be given in these situations. The final decision on refunds rests with the APDEC Conference Organisers.

Emergency Illness or Death of Registrant or Immediate Family Member

Refunds may be granted if an attendee is unable to attend the conference due to a family death, illness, or other extraordinary circumstance. In such a circumstance, APDEC Conference Organisers must be contacted by phone, letter or e-mail. If initial notification is by phone, it must be followed up in writing. Refunds will still be subject to a $25 fee.